Crisis Care offers 24/7 emergency availability, so dispatch can often be arranged quickly, including nights and holidays. Response timing depends on the job size and current routes, but you will receive a clear arrival window after we review your details.

Odor should not persist when the correct treatment is applied to the right materials. If urine has reached porous surfaces or subfloor, repeat odor can happen when only surfaces are cleaned, so assessment and containment are key.

Yes. Crisis Care uses Certified Biohazard Cleanup Technicians and follows OSHA-compliant procedures with EPA and CDC safety standards in mind. That training supports safer handling, proper PPE use, and correct decontamination steps.

Yes, Crisis Care can work directly with insurance providers and supply documentation that supports claims and approvals. If you are dealing with a rental, property incident, or other insured situation, tell us early so we can align the paperwork with your needs.

We stand behind our work with a service-focused resolution approach, and we will address issues that arise from the conditions we can treat during the job. If you notice a lingering concern after service, contact us promptly so we can review what was done and determine the best next step.

The timeline depends on the number of affected rooms, the type of flooring, and whether porous materials need treatment or removal. After the on-site assessment, we will give you a realistic expectation for how long the work will take and what to do during the process.