Professional urine cleanup typically removes contamination from the materials it has soaked into, not just the surface. DIY products often leave residue that can cause odor to return and can spread contamination during wiping. Crisis Care uses containment, decontamination, and verification steps designed for urine contamination, so the results last.

Crisis Care offers 24/7 emergency response with rapid dispatch for urgent situations. Response time depends on the severity and travel conditions, but you can expect a prompt call-back and an assessment as quickly as possible. If the area needs immediate safety attention, tell us right away.

You can expect a discreet setup, safety barriers, and a focused assessment of affected materials. Our technicians then contain the area, clean and decontaminate using OSHA, EPA, and CDC-aligned practices, and address odor and moisture drivers. We finish with a walkthrough so you know what was treated and what to expect next.

Yes, Crisis Care can work with insurance providers and supplies documentation that supports claims and approvals when applicable. During the assessment, we can note the scope of work and the safety steps taken. If you have a claim number or adjuster contact, share it so we can coordinate smoothly.

Pricing depends on the size of the affected area, the type of materials involved, and whether removal is required. If urine has reached padding, subfloor, or porous surfaces, the scope increases because deeper decontamination is needed. Crisis Care will review your situation during the assessment and provide a clear plan before work begins.

Before arrival, limit access to the affected area and avoid spreading contamination by walking through it. If possible, ventilate the space and gather any details about what happened and when. If you have pets or children, keep them away until the area is contained and cleared by the technician.