If urine has soaked into carpet padding or subfloor, surface cleaning alone usually will not solve the odor or residue. Our team assesses the materials on arrival, contains the area, and treats or removes contaminated layers as needed. You will leave with a clear plan for what was addressed and what to monitor after drying.

Crisis Care provides 24/7 emergency response with rapid dispatch for urgent cleanup situations. If you call during nights, weekends, or holidays, we still schedule service based on urgency and access. Response timing depends on the scope we confirm over the phone and current dispatch demands.

Yes. Crisis Care technicians are Certified Biohazard Cleanup Technicians and follow OSHA-compliant procedures, along with EPA and CDC safety standards. That includes proper PPE use, decontamination practices, and safe handling expectations for contaminated materials.

Yes, discretion is part of how we operate. We keep communication confidential, and we can use unmarked vehicles when requested. On arrival, we secure the area respectfully so your property is protected and your privacy is maintained.

Before our team arrives, keep people and pets away from the affected area and avoid walking through it if possible. If you can, take a few photos and note when the incident occurred and which rooms are involved. If you already used cleaners, tell us what products were used so we can plan the safest next steps.

Pricing depends on the affected surfaces, how far the urine spread, and whether porous materials need removal. After a brief assessment, we can provide a clearer estimate based on the scope we confirm on site. Call Crisis Care with details and we will help you understand what to expect before work begins.