Yes. Crisis Care uses Certified Biohazard Cleanup Technicians and follows OSHA-Compliant Procedures with EPA and CDC safety standards for decontamination work. You can ask us about the specific protocols we use for your property during the assessment.

Crisis Care provides 24/7 emergency response with rapid dispatch for urgent situations. Response times depend on access and the extent of the affected area, but we prioritize getting the right team on site as quickly as possible.

Limit movement through affected areas and keep doors closed to reduce spread into other rooms. Avoid dry sweeping or aggressive scrubbing that can aerosolize residue, and set aside any heavily exposed items for safe handling. If you are unsure, call Crisis Care and we will guide you on immediate next steps.

Avoid wiping only visible areas, using household cleaners without proper decontamination steps, and trying to clean porous materials without the right process. These shortcuts can push residue deeper into carpets, upholstery, and textured surfaces. Contact a certified team so containment and decontamination are done correctly.

We can work with your insurance provider and supply documentation that supports claims and approvals. During the visit, we document what was affected and what was addressed so you have clear records for the next steps. If you have questions about your specific policy, ask us and we will help you prepare the information needed.