Response times depend on the situation, but Crisis Care offers 24/7 dispatch for urgent odor and contamination concerns. After your call, we schedule an assessment as soon as possible and prioritize containment first when spread is a risk.

Pricing varies based on the odor source, affected materials, and the level of containment and decontamination required. During your assessment, we review what is impacted and provide a clear service plan so you understand the scope before work begins.

Yes. Crisis Care works directly with insurance providers and adjusters and can supply documentation that supports claims and approvals. We can also help you understand what was addressed during the service.

Our technicians are Certified Biohazard Cleanup Technicians, and our procedures follow OSHA regulations, EPA hazardous waste handling standards, and CDC infection control guidelines when applicable. You can expect PPE-based safety controls, containment, and proper disposal practices.

Odor return is less likely when the source is identified and treated, especially in porous materials and hidden areas. We provide aftercare guidance based on what we find, and if you notice changes afterward, you can contact us to discuss next steps.

Yes. We treat every situation with discretion and respect, and we can use unmarked vehicles when requested. Communication is handled confidentially, and we plan setup to reduce disruption for neighbors and tenants.