Response times depend on the scope and access, but Crisis Care provides 24/7 emergency dispatch for urgent hazards. After your call, we send the right team as quickly as possible and confirm an arrival window during dispatch.

Yes. Crisis Care employs Certified Biohazard Cleanup Technicians and follows OSHA compliant procedures with EPA and CDC safety standards guiding our decontamination and disposal practices.

Keep people and pets away from the affected area and avoid disturbing surfaces or materials. If you can, note when the incident occurred and any known substances involved so our team can plan containment and decontamination safely.

We can work directly with insurance providers and help supply documentation that supports claims and approvals. If you have a claim number or adjuster contact, share it during your call so we can align on next steps.

Do not use household cleaners or fans that spread contamination to other rooms. Avoid bagging materials without proper containment and do not move items through clean areas, since that can increase exposure and expand the cleanup scope.

Yes. Crisis Care treats every case with discretion and respect, and we can use unmarked vehicles when requested. Communication is handled confidentially so you can focus on safety and next steps.