Yes. Crisis Care uses Certified Biohazard Cleanup Technicians and follows OSHA-compliant procedures along with EPA and CDC infection control guidelines. You can ask us about the safety steps we use for your specific situation.

Crisis Care provides 24/7 emergency response with rapid dispatch for urgent situations. Arrival timing depends on the scope and access, but we prioritize getting help to you as quickly as possible.

Stop foot traffic in the affected area and avoid spreading contamination to other rooms. If possible, ventilate safely, keep pets and children away, and do not scrub or dry it out further. Call Crisis Care so we can guide next steps and plan containment.

Often, yes. Crisis Care works directly with insurance providers and supplies documentation that supports claims and approvals. If you share your situation, we can explain what paperwork you may need.

We stand behind our work with a satisfaction-focused approach. If something is not addressed to the standard discussed during the walkthrough, contact us promptly so we can review the area and take appropriate corrective action.

If odor returns, it usually means residue or contamination sources were not fully removed, especially in porous materials. Our team will reassess the spread, re-contain the area, and complete decontamination and odor control using appropriate protocols.